About FSGV Adoption Agency
Based in Vancouver, British Columbia, FSGV Adoption Agency provides adoption education, counselling and support services to birth parents and adoptive families. We believe that every child deserves a family in which they can thrive. Our mission is to help children and adoptive parents’ dreams of ‘family’ come true. We are one of four licensed adoption agencies by the Ministry of Children and Family Development in the province of British Columbia. We received our license in July, 1997 to provide planning and placement services. Since that time, our Adoption Agency has provided counselling and adoption services to over hundreds of birth parents and adoptive parents. We are the only Adoption Agency in the province accredited by CARF—an international accreditation body that ensures our adoption agency conforms to the highest level of practice standards.
In addition to domestic and inter-‐provincial adoptions, we have worked with the following countries for international adoptions: Cambodia, China, Columbia, Ethiopia, Fiji, Ghana, Guyana, Haiti, Honduras, India, Jamaica, Korea, Malawi, Mexico, Nigeria, Pakistan, Philippines, Sri Lanka, Taiwan, Thailand, Uganda, USA, Vietnam, and Zimbabwe. Please contact us for updated country information. We are highly experienced in relative and non relative/orphan adoptions. If your country of interest is not listed here, please contact us for more information as we are always interested in working with additional eligible countries and facilitators.
Adoption is a journey... and our team of caring professionals will be with you every step of the way.
What We Do
We provide a full spectrum of services for birth parents and adoptive parents throughout BC. These include:
- Post Placement Play Group
- Annual events including picnics, Annual Pumpkin Patch event, and more...
Privacy and Confidentiality
Family Services of Greater Vancouver (FSGV) handles information in accordance with the Freedom of Information and Protection of Privacy Act (Canada), and the Personal Information Protection Act (British Columbia). Information about the substance of these acts is made available at FSGV branch offices. Questions and/or complaints regarding privacy and confidentiality as they directly pertain to the programs and services delivered by FSGV may be directed to the agency’s Privacy Officer; in addition, agency staff will advise clients of their rights with regard to privacy and confidentiality.
All participants in programs operated by Family Services of Greater Vancouver and all recipients of agency services (hereafter referred to as clients) can expect that all personal information provided to the agency will be treated with the utmost confidentiality. FSGV will release personal information concerning a client only with the written permission of that client (unless ordered by a court or tribunal of competent jurisdiction).
Family Services of Greater Vancouver regularly reviews its privacy practices, and updates this policy as needed.
Contact Information for the Family Services of Greater Vancouver Privacy Officer
Family Services of Greater Vancouver
201 – 1638 East Broadway
Vancouver BC V5N 1W1
Phone: 604-731-4951 Fax: 604-733-7005
Click here to contact through the FSGV site.
Further information on privacy and individual rights in regard to personal information may be found on the website of the Privacy Commissioner of Canada at www.priv.gc.ca or the Office of the Information and Privacy Commissioner of British Columbia at www.oipc.bc.ca
Limits to Confidentiality
1) Children in Need of Protection – Family Services of Greater Vancouver is required under the Child, Family, and Community Service Act of British Columbia to report instances where it has reasonable cause to believe a child is in need of protection to the appropriate authorities. Whenever possible, parents are to be advised of the substance of the complaint, unless doing so would clearly create danger to a child or children.
2) Duty to Warn – Potentially Suicidal/Homicidal/Dangerous Clients – Family Services of Greater Vancouver has a duty to protect the client from him/herself or to protect others if the client is perceived as a threat. In the case of a suicide threat, a medical referral or hospitalization may be instituted. If the client is considered to be dangerous to others, the police and/or a threatened person(s) may be informed. The Executive Director or designate must be informed of such an incidence by way of unusual occurrence reporting.
3) Legal Proceedings – Staff members shall give evidence in court on a client-related matter only in response to a duly served subpoena, and upon express order of a court or tribunal of competent jurisdiction.
Code of Ethics
Family Services of Greater Vancouver respects the right of all children, youth and families to be heard, informed and involved in decision making in matters affecting them. In keeping with this, all participants in agency programs, and in the case of children, their parents/guardians, have the right to grieve or complain about any program decisions or actions impacting on their lives or the lives of their children.
Our Practice In respect of this policy, the following procedures should be followed:
1. Clients/participants shall be informed that there is a grievance policy in the Agency, and what the basic procedures are, and will be given information on how to contact appropriate personnel.
2. Complaints should initially be directed toward the primary worker from whom the client/participant has been receiving service; if that person is the subject of the complaint, the client/participant should contact that person’s immediate supervisor.
3. Clients/participants who wish to make a formal complaint should do so in writing and submit to the worker or supervisor within 15 days of the occurrence of the situation that resulted in the complaint. The Service VP should be informed of the complaint.
4. The worker or supervisor will confer with the client/participant as to how the complaint will be addressed, and the client will be informed as to the action to be taken regarding the complaint, insofar as it affects the client and/or their
participation in Agency programs and services, within 15 working days of the
5. If the client/participant is not satisfied as to the outcome of this procedure, they may appeal in writing directly to the Service VP; this appeal should be within 15 days of when the client was notified of the outcome of the initial grievance procedure.
6. The Service VP will inform the client/participant in writing of the disposition of the complaint, insofar as it affects the client and/or their participation in Agency programs and services, within 15 days of the receipt of the written appeal to the Service VP.
7. In the event that the client/participant wishes to make a further appeal after this step, they may do so to the CEO. This appeal should be in writing, and received by the CEO within 15 days of the date on which the client/participant was informed of the outcome of their appeal to the Service VP.
8.The CEO will consider the appeal to ensure that all steps in the grievance procedure have been carried out in good faith, and shall communicate its findings in writing to the client/participant and to the Service VP.
9. The CEO annually reviews all grievances, and formulates recommendations and changes in procedure as necessary, in consultation with the Executive
10. Clients/participants may utilize the support of a third party review of a grievance if they choose, although the Agency does not directly provide advocates. Clients/Participants may utilize the support of an existing
relationship including but not limited to social worker, probation officer,
healthcare worker or any other advocate.
Representative for Children and Youth
Burnaby, V5H 3Z2
The Representative for Children and Youth supports children, youth and families who need help in dealing with the child-serving system, provides oversight to the Ministry of Children and Family Development and advocates for improvements to the child-serving system.
Office of the Information and Privacy Commissioner for British Columbia
4th Floor, 947 Fort Street
Victoria BC V8V 3K3
The Office of the Information and Privacy Commissioner (OIPC) is independent from government and monitors and enforces British Columbia's Freedom of Information and Protection of Privacy Act (FIPPA) and Personal Information Protection Act (PIPA).
A copy of the Grievance Procedure is posted at each Agency site.
We are a proud social enterprise
Family Services of Greater Vancouver is a member agency of: